Revolutionise Customer Engagement with
Voifinity Contact Center Solution
Allow your Call Center Employees to benefit
Omnichannel Customer Routing
Customers get to choose their channel of communication to connect with contact center agents.
Performance Management
Enable agents to manage
customers optimally and efficiently.
Facilitate live supervisor assistance
to improve agent performances
while handling customers.
Integrations
Facilitate Integrations with necessary applications including CRMs for better organizational performance.
Analytics
Improve decision making aiming towards better contact center performance with the help of analytical tools like dash boards and live reports.
Features That Benefit You
Voifinity outbound call center solution and contact center is an excellent omnichannel outbound and inbound call routing solution. Voifinity enables agents to meet their customers in their preffered channel of communication like Voice, SMS and Email.
Skill based Routing
Multiple IVR Menu
Queued Callback
Multi channel Contact Center
Couch, Monitor & Barge
Call Recording
Agent Management
Queue Management
Call Distribution Management
Hold Time Management
Agent Ring time out
Music on Hold
Announcement
Business Hours
Multiple Main Numbers
Quick Call
User Role Management
Outbound Call Management
Encrypted BLOB
CRM Integration
Customized IVR
Admin Dashboard
Historic & Real Time Reports
Simple & User Friendly For Admin & Users
One Click Integrations
Administration Without IT Consultants
Easy To Manage
